Commonly Asked Questions

What countries do you deliver to?

We provide global shipping services, including Canada, the United States, and other countries. Enjoy free shipping on orders over US$320!

How to place order?

You can simply put the products you're interested in into the shopping cart, click the checkout button on the top right corner, enter your shipping and payment information, and you're all set!

How long should I expect to receive the refund?

Generally, after we have confirmed the refund with the customer, the funds will be returned to the customer's original payment method (such as a credit card) within approximately seven working days.

How long does delivery take?

After receiving an order from a customer, we will ship your order within seven working days. The shipping time varies depending on the delivery location, typically taking five to fourteen working days for major cities.

Do I need to pay duties or tax?

When making a cross-border purchase, your shipment may be spot checked by the customs agency in your country and import duties may be imposed on you. These duties may not be collected for every purchase, so Vita Green would not know in advance whether or not you will be charged. If duties need to be collected from you, the customs will contact you about how to collect duties from you. Besides, according to Vita Green website policy, when goods from a cross-border transaction clear customs and duties are collected by the customs agency in the receiving country or region, all relevant duties and fees shall be borne by the recipient.



Note:

  • Duties will be paid to a government agency and cannot be refunded after payment is complete.
  • If you find that the amount of duties is unreasonable, please inquire with us and hold off from making the payment.

Have any further questions?

Please fill in your contact information and order number in the form below. Our representative will review your inquiry and provide the most appropriate solution.

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